Senior Analytics Professional
4 days ago
We are looking for an experienced Senior Analytics Professional to join our Analytics team at American Express Global Business Travel. As a key member, you will drive customer value by analyzing and optimizing customer journeys, developing data-driven solutions, and informing business decisions.
About the Role
You will lead strategic analysis to support the continued growth of our business travel marketplace, design and build analyses and models to prioritize critical touchpoints along the customer journey, and contribute to a broad spectrum of areas related to optimizing our supplier marketplace.
Key Responsibilities:
- Support Amex GBT product teams through critical projects related to our digital platform.
- Design and build analysis and models to prioritize and classify critical touchpoints along the customer journey.
- Analyze A/B tests, optimize customer journeys, perform supplier gap analysis, and investigate ML model outputs.
Requirements:
- Bachelor's or Master's degree in computer science, statistics, mathematics, or physical sciences with a strong understanding of data analytics.
- Proficiency in SQL and Python/R for data manipulation, exploration, analysis, and visualization.
- Experience with Tableau for data reporting and dashboard development.
- 5+ years of experience in a relevant business environment, such as B2B SaaS.
- Excellent verbal, written communication, and data presentation skills.
- Knowledge of the aviation industry or product analytics is a bonus.
What We Offer:
- Average salary: £65,000 - £80,000 per year.
- Flexible home working option.
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