Technical Support Specialist
2 days ago
About The Priory
">The Priory is the leading independent provider of mental healthcare and adult social care in the UK.
We are committed to delivering exceptional services that make a positive difference to people's lives. Our mission is to provide high-quality, compassionate care that addresses the physical, emotional, and social needs of our clients.
Job Overview
">This role would entail working as part of our Technical Helpdesk team, supporting our infrastructure and providing effective and efficient support to the business on a wide range of technical issues.
You will be responsible for analyzing and resolving incidents from all areas of the business within agreed service levels, utilizing your excellent problem-solving skills and attention to detail.
Your Responsibilities
">- Providing expert technical support to internal stakeholders via phone, email, or in-person
- Analyzing and troubleshooting complex technical issues using diagnostic tools and software
- Developing and maintaining knowledge of our systems, applications, and technologies to ensure seamless integration and operation
- Collaborating with cross-functional teams to identify and resolve technical issues affecting multiple departments
- Documenting and tracking technical issues, resolutions, and knowledge base articles to improve incident management processes
Requirements
">- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in a helpdesk or technical support role, preferably in a healthcare or adult social care environment
- Proven track record of providing exceptional customer service and resolving complex technical issues
- Familiarity with industry-standard technical tools, such as ticketing systems, monitoring software, and collaboration platforms
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholder groups
What We Offer
">- A competitive salary of £30,000 per annum, based on experience
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Ongoing training and development opportunities to enhance your technical skills and career prospects
- A dynamic and supportive work environment, with regular feedback and performance evaluations
- The chance to make a real difference in the lives of our clients and contribute to the success of our organization
How to Apply
">If you are a motivated and technically skilled professional looking for a challenging and rewarding opportunity, please submit your application, including your resume and cover letter, to [insert contact information].
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