Service Delivery Manager

1 month ago


Belfast, United Kingdom PA Consulting Full time

About Us

At PA Consulting, we believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We operate globally from offices across the UK, US, Netherlands, and Nordics.

Job Description

We're looking for a Technical Service Delivery Manager to deliver a market-leading customer experience for our ingenious products and platforms. You will help us build and scale our service management offering, ensuring we continue to delight our customers across multiple products and platforms in a diverse set of industries.

As a growing team, communication and sharing across the group is important for us, and collaboration across the full team (sales, operations, and engineering) is very common. We want your expertise to deliver a leading customer experience as we accelerate our growth.

You will potentially work on platforms that form part of critical national infrastructure. The individuals we seek will be an expert in technical delivery management and operational processes. You are likely to operate in a multi-supplier environment, often dealing with a wide variety of stakeholders, therefore your need to be an excellent communicator, both written and verbal.

Requirements

  • Working knowledge of ITIL
  • Knowledge of IT industry & best practices
  • Understanding of Agile Methodology
  • Proven experience of managing relationships and service levels into enterprise organisations
  • Excellent decision-making ability coupled with leadership skills to bring people with you
  • Strong working knowledge of ServiceNow, Jira, and Confluence

What We Offer

  • Health and lifestyle perks accompanying private healthcare for you and your family
  • 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
  • Generous company pension scheme
  • Opportunity to get involved with community and charity-based initiatives
  • Annual performance-based bonus
  • PA share ownership
  • Tax efficient benefits (cycle to work, give as you earn)

We recruit, retain, reward, and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or Accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.



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