IT Support Specialist

1 month ago


Surrey, United Kingdom Proactive Appointments Full time
Job Title: 2nd Line Support Engineer

We are seeking a skilled and experienced 2nd Line Support Engineer to join our team at Proactive Appointments. As a key member of our IT engineering team, you will be responsible for providing technical support to our clients, resolving IT-related issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and on-site visits
  • Diagnose and troubleshoot software and hardware issues
  • Install, configure, and maintain software and hardware components of computer and network systems
  • Repair and replace damaged computer and network components
  • Update the ticketing system with accurate and timely information
Requirements:
  • High level of 2nd line IT support skills and strong troubleshooting skills
  • Experience in the installation, configuration, and support of desktop/laptops, various types of peripheral hardware, and network devices
  • Proven knowledge and experience in the operation and administration of Google Workspace and Microsoft 365
  • Experience with managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent
  • Strong knowledge of Windows 10 and MAC operating systems
  • Good networking fundamental skills, including LAN, WAN, VPN, Routers, and Firewalls
  • Strong communication skills
  • Driving License and own vehicle

Proactive Appointments is an equal opportunities organisation and operates as an employment agency and employment business. We take our obligations to protect your personal data very seriously and will process any information provided to us in accordance with our Privacy Notice, which can be found on our website.



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