IT Security Solutions Specialist

1 month ago


Bolton, Bolton, United Kingdom Intercity Technology Full time

About the Company

Intercity Technology is a leading provider of reliable and secure technologies in communications, cloud, and managed services.

We focus on delivering exceptional results for businesses through our passion, expertise, and dedication.

Our vision is to be the best technology partner to work with – we are proud of our achievements:

  1. Customer Net Promoter Score of +85.1 (best telecoms company to work for)
Job Description

The 2nd Line Network Engineer will provide second-line support in the ISOC, ensuring the continuous smooth operation of the network service.

You will work without continuous supervision and provide professional support services to Intercity customers.

Your responsibilities will include:

  1. Remote support and identifying issues affecting customer systems and services, followed by performing a 2nd line diagnosis with a view to resolution.
  2. Self-educating and attaining industry standard IT accreditation.
  3. Making recommendations on improvements to Intercity services and service quality.

This role offers a great opportunity for career progression and personal development.

Required Skills and Qualifications

To be successful in this role, you will need:

  1. A minimum of one year's experience providing security solutions in a technical support role.
  2. CCNA or equivalent.
  3. Familiarity with the primary function of networking equipment.
  4. An IT degree is desirable but not essential.
Benefits

We offer a competitive salary of £40,000 - £50,000 per annum, plus benefits including:

  1. 23 days holiday and a day off for your birthday (plus 8 days holiday in lieu of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
  2. Annual pay review.
  3. Holiday Buy Scheme.
  4. All-company bonus scheme.
  5. Employee assistance programme.
  6. Company pension.


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