Care Quality Champion

2 days ago


City of Westminster, Greater London, United Kingdom Home Instead Full time
About the Role

We are seeking a dedicated Care Quality Champion to join our team at Home Instead. This is a fantastic opportunity for a motivated individual to play a vital part in ensuring our clients receive the best quality care and support.

As a Care Quality Champion, you will work closely with the Care Manager to ensure Home Instead care operations have outstanding compliance. You will provide support to our Care Professionals in their day-to-day job, onboard new carers, and introduce them to clients.

You will also be responsible for carrying out introductions every time a Care Professional is matched to a client for the first time, supporting, supervising, and mentoring all Care Professionals, and ensuring all services are compliant with legislations, CQC standards, and regulations.

Other key responsibilities include ensuring the recording of all necessary information clearly and legibly in line with record-keeping policies and procedures, responding to queries from clients, delivering care calls as required in emergencies and gaps in rota, and taking a turn on a rota basis to manage the office on-call telephone support service.

We are looking for someone who is extremely well organised, has excellent planning and prioritising ability with high attention to detail, and excellent communication and relationship-building abilities. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

What We Offer
  • A competitive salary of £25,000 - £30,000 per annum
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The chance to make a real difference in the lives of our clients


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