IT Service Delivery Specialist

1 week ago


London, Greater London, United Kingdom Thebes Group Full time

About The Job

At Thebes Group, we are seeking a skilled IT Service Delivery Specialist to join our team. This role involves managing business-impacting incidents, performing Problem Management, and providing Change Management services.

Key Responsibilities

  • Manage business impacting incidents from start to service restoration.
  • Perform Problem Management for all managed incidents.
  • Provide Change Management reports to IT support teams and management.
  • Participate in professional, technical, and career development training.
  • Liaise with relevant areas to ensure policies are known and drive appropriate outcomes.

Team and Environment

The team covers 07:00-18:00 Monday to Friday onsite, with an on-call element for Incident Management outside of working hours. The role is based in central London, and training will be provided covering the ITIL framework of best practices.

Salary

We offer a competitive salary of £45,000 per annum, plus benefits and opportunities for career growth.



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