Commercial Risk Manager

2 weeks ago

Manchester, United Kingdom Aon Full time
Job Description

Job Title: Head of Office

Job Summary:

We are seeking an experienced and skilled professional to lead our Commercial Risk team in Manchester. As a Head of Office, you will be responsible for implementing regional and national strategies at a branch level, developing and agreeing branch business plans, and building an external profile that positions Aon as the preferred broker.

Key Responsibilities:

  • Implement regional and national strategies at a branch level
  • Develop and agree branch business plans
  • Build an external profile that positions Aon as the preferred broker
  • Lead all revenues through client profitability data, time tracking data, activity analysis, accurate forecasting, highlighting jeopardy accounts, and ensuring invoicing is up-to-date
  • Track client satisfaction through the use of surveys and direct feedback
  • Handle internal relationships with Trade Credit, Premium Finance, Claims, and Operations, including commercial aspects such as interdependency and revenue sharing
  • Ensure all FSA regulations and internal compliance requirements are adhered to in a timely manner
  • Build relationships with local insurers to ensure Aon is priced and serviced at agreed levels
  • Develop, implement, and supervise client retention strategy for the branch
  • Develop and maintain a systematic approach to the organic growth process for all existing clients
  • Agree growth targets with Regional Director
  • Proactively sell Risk Management, Claims, Premium Finance, and other Aon products and services
  • Work with the Sales team to deliver profitable revenue growth, including new business, growth, and retention
  • Agree client servicing priorities and ensure effective working arrangements are maintained between parties
  • Lead the branch management team through coaching, development, and performance management, ensuring completed objectives with supporting personal development plans in place
  • Ensure all team members attend relevant personal development courses in line with their role
  • Develop and support team members in the achievement of their objectives through coaching and mentoring
  • Retain, develop, and attract dedicated individuals in line with business plans
  • Build and maintain succession plans for key roles within the branch
  • Ensure the branch management team coaches, develops, leads, and sets objectives for their teams with active development plans in place
  • Adhere to all HR policies and processes
  • Work with the regional and branch leadership team to develop a working environment where people are positive, motivated, and enthusiastic
  • Work with the regional and branch leadership teams to improve key 'cultural' characteristics of the overall Commercial Insurance business: enthusiasm, customer focus, innovation, accountability
  • Contribute to furthering revenue growth/client retention for Aon as a whole
  • Provide support as requested by other units of Aon to retain clients
  • Support appropriate wider Aon initiatives
  • Ensure local and regional methodology are shared across the business
  • Marketing and brand awareness activities - publications, public speaking, professional association participation, etc. - that build and maintain a high profile for Aon within the local business communities
  • Promote all compliance-related requirements throughout the branch and find opportunities for process improvement
  • Ensure all agreed practices and tools are actively and consistently applied
  • Take primary responsibility for ensuring staff awareness and conformity to all compliance-related requirements
  • Lead by example by ensuring own activity complies with regulatory requirements and business procedures
  • Encourage staff to be actively involved in raising awareness of non-conformances and ideas for improvements

Requirements:

  • Client relationship management with mid-market and large corporate clients
  • People management and motivation
  • A driven business development environment
  • Commercial understanding of business, i.e., market forces, business drivers, etc.
  • Insurance technical knowledge
  • Thorough understanding of client business and risk issues
  • Understanding of the insurance market dynamics and key players, Aon products & services
  • Leadership skills
  • Negotiation skills
  • Identification and resolution of performance issues
  • Capable of ambassadorial role in local geographic area
  • Problem-solving
  • Fee setting and negotiation
  • Achievement and results-focused
  • A desire for continuous improvement
  • Client and people-focused
  • Financial management
  • Able to motivate and inspire team to achieve success
  • Proven record of effective people leadership skills
  • ACII or equivalent

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