Community Liaison Ambassador

5 days ago


Wolverhampton, Wolverhampton, United Kingdom Substantial Group Full time
About the Role

We are seeking a highly skilled Community Liaison Officer to join our team at Substantial Group. As a key member of our outreach team, you will be responsible for engaging with residents in our new build areas, providing them with information about our ultrafast fibre network and capturing their contact details to keep them informed of progress.

Key Responsibilities:

  • Deliver exceptional customer service, building strong relationships with residents and responding to their queries in a professional and courteous manner.
  • Capture resident contact details to facilitate communication and updates on our fibre network deployment.
  • Work collaboratively with our team to achieve weekly and monthly conversation targets.
  • Utilize your knowledge of the local area to identify opportunities for engagement and outreach.

Requirements:

  • Full driving license and a clean driving record.
  • Excellent communication and interpersonal skills, with the ability to build rapport with residents from diverse backgrounds.
  • Good time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.

What We Offer:

  • A competitive salary and benefits package, including a car allowance and phone package.
  • Opportunities for professional development and career growth within our company.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.

Why Join Us:

  • Be part of a company that is shaping the future of fibre infrastructure in the UK.
  • Contribute to the growth and development of our fibre network, making a real difference in the lives of our customers.
  • Enjoy a competitive salary and benefits package, as well as opportunities for professional development and career growth.


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