Service Operations Analyst
4 weeks ago
Job Title
Service Operations AnalystJob Category
Job Overview
Core Responsibilities
This position encompasses two primary areas:
The Service Operations Analyst is dedicated to creating and sustaining a functional, market-responsive & predictive Service Rate Calculator tool(s) for service agreements.Data Analytics: The main emphasis will be on utilizing data mining methodologies, executing statistical evaluations, and constructing high-quality predictive systems to enhance our product performance. Collaborate with our developers to implement predictive modeling techniques effectively.Additional duties include:
Enhancing the sales and operational workflow to foster a more data-centric approach.Big Data Management: Analyze data to uncover trends that add value for HYG and its dealers.Identify and execute enhancements to the dealer/customer experience.Develop and oversee a KPI package to assess customer efficiency and advise clients on their fleet management.Financial reporting and pipeline oversight for management assessments.Key Responsibilities
Big Data Analytics
Development:
Examine the technical content of service manuals to ensure access to the most precise maintenance and repair information.
Data Collection:
Guarantee an effective process and a well-functioning tool for retrieving and documenting service cost information in the field.
User Support:
Serve as a support center for dealers with inquiries related to service cost calculations.
Customer and Dealer Management
Fleet Account Management and customer setup.
Identify and implement enhancements to the dealer/customer experience.
Provide assistance to commercial teams, support department colleagues with general administrative tasks as needed, and offer coverage during absences.
Required Qualifications
Bachelor's degree, preferably in a numerically focused field or Computer Science / Data Science / Decision Science and business administration.3+ years of experience in a comparable role involving data-driven tasks and relationship management, along with hands-on data analysis.Strong communication skillsTeam collaborationNumerical proficiencyIT skills – ProgrammingSelf-motivationJob Type
PermanentTime Type
Full timeWork Hours
39Travel Requirements
NoField-Based
NoRelocation Assistance
No-
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