Service Operations Analyst

4 weeks ago


Frimley, Surrey, United Kingdom Hyster-Yale Materials Handling Inc Full time

Job Title

Service Operations Analyst

Job Category

Job Overview

Core Responsibilities

This position encompasses two primary areas:

The Service Operations Analyst is dedicated to creating and sustaining a functional, market-responsive & predictive Service Rate Calculator tool(s) for service agreements.Data Analytics: The main emphasis will be on utilizing data mining methodologies, executing statistical evaluations, and constructing high-quality predictive systems to enhance our product performance. Collaborate with our developers to implement predictive modeling techniques effectively.

Additional duties include:

Enhancing the sales and operational workflow to foster a more data-centric approach.Big Data Management: Analyze data to uncover trends that add value for HYG and its dealers.Identify and execute enhancements to the dealer/customer experience.Develop and oversee a KPI package to assess customer efficiency and advise clients on their fleet management.Financial reporting and pipeline oversight for management assessments.

Key Responsibilities

Big Data Analytics

Development:

Examine the technical content of service manuals to ensure access to the most precise maintenance and repair information.

Data Collection:
Guarantee an effective process and a well-functioning tool for retrieving and documenting service cost information in the field.

User Support:

Serve as a support center for dealers with inquiries related to service cost calculations.

Customer and Dealer Management

Fleet Account Management and customer setup.

Identify and implement enhancements to the dealer/customer experience.

Provide assistance to commercial teams, support department colleagues with general administrative tasks as needed, and offer coverage during absences.

Required Qualifications

Bachelor's degree, preferably in a numerically focused field or Computer Science / Data Science / Decision Science and business administration.3+ years of experience in a comparable role involving data-driven tasks and relationship management, along with hands-on data analysis.Strong communication skillsTeam collaborationNumerical proficiencyIT skills – ProgrammingSelf-motivation

Job Type

Permanent

Time Type

Full time

Work Hours

39

Travel Requirements

No

Field-Based

No

Relocation Assistance

No

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