Airport Retail Management Professional

2 weeks ago


Manchester, United Kingdom Pasta Evangelists Limited Full time
Job Overview

We are seeking a highly skilled and experienced Store Manager to lead our team at Manchester Airport.

Estimated Salary: £45,000 - £60,000 per annum

This is a competitive salary that reflects the importance of this role in delivering excellent customer experiences and driving sales growth.

Key Responsibilities:
  • Oversee daily store operations, including opening and closing procedures, cash handling, and inventory management.
  • Ensure compliance with health and safety regulations and maintain a clean and sanitary environment.
  • Monitor food preparation, presentation, and quality to meet customer expectations.
  • Recruit, train, and manage staff.
  • Schedule employees, manage rotas, and ensure adequate staffing levels to meet operational demands.
  • Conduct performance evaluations and provide constructive feedback for professional development.
  • Foster a customer-centric environment, ensuring excellent service and addressing customer concerns promptly.
  • Implement strategies and train the staff to enhance the overall experience for airport travellers.
  • Monitor customer feedback and implement improvements based on suggestions.
  • Develop and manage budgets, controlling costs without compromising quality.
  • Monitor inventory levels and coordinate with the factory and suppliers to ensure adequate stock.
  • Prepare and analyse financial reports, including sales reports, inventory reports, and profit margins.
  • Ensure compliance with airport regulations, local laws, and company policies.
  • Maintain up-to-date knowledge of food safety standards and industry trends.
  • Handle necessary permits, licences, and inspections.
  • Collaborate with the marketing team to develop and implement promotional activities.
  • Create and execute marketing strategies to attract airport travellers and increase store visibility.
  • Liaise with airport authorities, vendors, and stakeholders to ensure smooth operations.
Requirements:
  • Proven experience in store management, preferably in a fast-paced airport setting.
  • Able to undertake a criminal record check.
  • Strong leadership skills with the ability to motivate and develop a team.
  • Excellent organisational and multitasking abilities.
  • Knowledge of health and safety regulations and food industry standards.
  • Familiarity with point-of-sale systems and basic accounting principles.
  • Flexibility to work in a dynamic and fast-paced airport environment.
  • Flexibility in hours, airport shifts can start at 3am.
  • Exceptional problem-solving skills and adaptability.
What We Offer:
  • Competitive salary and benefits package.
  • Duty free discounts excluding alcohol and cigarettes.
  • Regular team socials and pasta tastings.
  • Free Pasta Evangelists products.
  • Referral bonus Scheme.
  • Cycle to work scheme.
  • 33 days of paid annual leave (bank holidays inclusive).


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