Airport Retail Management Professional
2 weeks ago
We are seeking a highly skilled and experienced Store Manager to lead our team at Manchester Airport.
Estimated Salary: £45,000 - £60,000 per annumThis is a competitive salary that reflects the importance of this role in delivering excellent customer experiences and driving sales growth.
Key Responsibilities:- Oversee daily store operations, including opening and closing procedures, cash handling, and inventory management.
- Ensure compliance with health and safety regulations and maintain a clean and sanitary environment.
- Monitor food preparation, presentation, and quality to meet customer expectations.
- Recruit, train, and manage staff.
- Schedule employees, manage rotas, and ensure adequate staffing levels to meet operational demands.
- Conduct performance evaluations and provide constructive feedback for professional development.
- Foster a customer-centric environment, ensuring excellent service and addressing customer concerns promptly.
- Implement strategies and train the staff to enhance the overall experience for airport travellers.
- Monitor customer feedback and implement improvements based on suggestions.
- Develop and manage budgets, controlling costs without compromising quality.
- Monitor inventory levels and coordinate with the factory and suppliers to ensure adequate stock.
- Prepare and analyse financial reports, including sales reports, inventory reports, and profit margins.
- Ensure compliance with airport regulations, local laws, and company policies.
- Maintain up-to-date knowledge of food safety standards and industry trends.
- Handle necessary permits, licences, and inspections.
- Collaborate with the marketing team to develop and implement promotional activities.
- Create and execute marketing strategies to attract airport travellers and increase store visibility.
- Liaise with airport authorities, vendors, and stakeholders to ensure smooth operations.
- Proven experience in store management, preferably in a fast-paced airport setting.
- Able to undertake a criminal record check.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent organisational and multitasking abilities.
- Knowledge of health and safety regulations and food industry standards.
- Familiarity with point-of-sale systems and basic accounting principles.
- Flexibility to work in a dynamic and fast-paced airport environment.
- Flexibility in hours, airport shifts can start at 3am.
- Exceptional problem-solving skills and adaptability.
- Competitive salary and benefits package.
- Duty free discounts excluding alcohol and cigarettes.
- Regular team socials and pasta tastings.
- Free Pasta Evangelists products.
- Referral bonus Scheme.
- Cycle to work scheme.
- 33 days of paid annual leave (bank holidays inclusive).
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