2nd Line Infrastructure Engineer

2 weeks ago

Warrington, Warrington, United Kingdom Lotus Recruitment Full time
Job Opportunity: 2nd Line Infrastructure Engineer

Location: Warrington (On-site, 5 days a week)

Salary: £28,000 - £33,000 (DOE)

Experience: Minimum 3 years in 2nd Line Support

Job Summary:

We are seeking a skilled 2nd Line Infrastructure Engineer to join our IT team in Warrington. This role offers the opportunity to work with a variety of IT systems and solutions, providing in-depth technical support and contributing to the security and efficiency of our IT infrastructure.

Key Responsibilities:
  • Technical Support: Deliver advanced 2nd Line support for Mac/PC environments, servers, and cloud infrastructure, handling a diverse range of technical issues with confidence.
  • System Maintenance: Manage and maintain critical IT systems, including server estates, Active Directory, and endpoint security, ensuring all systems are secure, reliable, and compliant with industry standards.
  • Security & Compliance: Implement and monitor security protocols to protect our systems from potential threats. Ensure compliance with software licensing and cyber security regulations.
  • Project Involvement: Play a pivotal role in planning and executing IT projects, from initial design to full rollout, ensuring that all initiatives align with business objectives and best practices.
  • Team Support: Mentor and support junior IT engineers, sharing knowledge and troubleshooting skills to enhance team capabilities.
  • Documentation: Maintain detailed documentation of IT systems, procedures, and configurations to ensure transparency and continuity within the team.
  • Out-of-Hours Support: Provide emergency support as needed to ensure 24/7 operational integrity.
Key Skills & Experience:
  • Experience: At least 3 years of experience in a 2nd Line support role, with a strong track record of resolving complex technical issues.
  • Technical Proficiency: Solid understanding of Windows 10/11, Microsoft Server Operating Systems, Active Directory, DNS, DHCP, GPOs, server hardware, Microsoft Hyper-V, and networking protocols.
  • Communication: Strong communication skills, with the ability to explain technical concepts to both technical and non-technical users, and confidently interact with clients and colleagues.
  • Problem Solving: Demonstrated ability to diagnose and resolve technical issues independently, with advanced problem-solving skills.
  • Customer Service: A customer-focused approach, ensuring that all users receive the highest level of support and service.
Desirable Skills:
  • Familiarity: Familiarity with Cisco networking, firewalls, Microsoft SQL management, and cloud platforms like Azure or AWS.
  • Security Standards: Experience with security standards such as ISO27001 and knowledge of cybersecurity tools like CrowdStrike Falcon.

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