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General Manager

2 months ago

Liverpool, Liverpool, United Kingdom Swim Careers Full time
Job Title: General Manager

We are seeking a highly motivated and experienced General Manager to lead our swim centre operations. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring the highest standards of service.

Key Responsibilities:
  • Lead the operations, customer journey, team, and business of our swim facility
  • Plan, deliver, and monitor the swim programme
  • Create and lead the industry with high standards of service to consistently deliver premium swimming lessons and support services to every customer
  • Recruit the venues teaching and operating team, identifying and securing local talent
  • Inspire, develop, and lead a team to provide the highest level of service and customer experience, oversee all training and development ensuring they are aligned to swim values
  • Be accountable for the annual income revenue budget and profit loss accounts
  • Use your initiative to drive revenue streams and secondary spend for swim
  • Manage all health safety documentation, ensuring day-to-day legal compliance and best practice is always a priority
  • Develop and deliver the facilities maintenance plan to ensure appropriate maintenance is in place to safeguard the venue
  • Abide by a code of conduct and carry out duties in accordance with swim site policies
  • Attend regular meetings with the swim senior management team to provide updates on the swim balance scorecard
  • Support with the future business strategy, maintaining a commercial focus in support of marketing initiatives and plans to open new swim centres
  • Effectively network with key partners, identifying and building successful links in the local community
Person Specification:
  • Strong written and oral communication and numeracy skills
  • Knowledge of sports/activity programming and programme management
  • Customer service focused, demonstrates a committed approach to quality of standards
  • Commercially driven with experience of working with Key Performance Indicators, PL accounts, and balanced scorecards
  • Experience of managing teams and demonstrating strong leadership skills
  • Ability to elicit cooperation from team members, suppliers, and other internal departments
  • Able to define operational key performance indicators and articulate these to others
  • Ability to manage budgets effectively
  • Outstanding interpersonal skills to support effective working relationships at all levels
  • Good decision maker with great organisational and business development skills
  • Good working knowledge of Microsoft Office and CRM systems
  • Passion for sport, physical activity, and health
  • This role has out of hours and key holder responsibility
Employee Benefits:
  • Performance-related bonus potential
  • Birthday off
  • Bright and colourful work kit
  • Discount on swimming lessons for family and friends
  • Employee recognition scheme, rewards, and team events
  • Monthly staff training and collaboration
  • Multiple training and qualification opportunities
  • Employee assistance programme