Technical Support Specialist

2 weeks ago


Titchfield, Hampshire, United Kingdom Dynamite Recruitment Full time

Job Title: Technical Advisor

Job Type: Full-time

Industry: Renewable Energy

Company: Dynamite Recruitment

Location: Remote

About the Role:

We are seeking a highly skilled Technical Advisor to join our team at Dynamite Recruitment. As a Technical Advisor, you will be responsible for providing technical support to clients in the solar industry.

Key Responsibilities:

  • Manning a technical support phone line, helping to diagnose issues over the phone and support customers with their technical queries
  • Supporting the management and administration of the CRM system that's in place
  • Liaising with installers and customers to arrange installations and technical work
  • Working alongside a technical support manager to grow and develop technical support within the business
  • Supporting with any issues onsite and support with the completion of install for the customer
  • Remote troubleshooting, accessing customers systems and liaising with partners to identify and resolve the issue
  • Liaising with customers via online chat, phone calls, emails, and face-to-face enquiries
  • Support with new product introduction, including product testing, data entry, and completing test reports where required
  • Support the ongoing development of existing products
  • Support with warranty returns, tracking faulty equipment and facilitating the completion of the return and replacement/refund process
  • Produce reports and statistics as required

Requirements:

  • Has previously worked in a senior technical support role
  • Assertive, resilient, and someone who is adaptable to change
  • Good communication and interpersonal skills, both written and verbal
  • Good IT skills, Word, and Excel
  • Good understanding of customer deliverables and the impact of failure/cost of poor quality
  • Good planning skills and able to meet targets and deadlines
  • Excellent attention to detail skills
  • Ability to work as part of a team
  • You must have worked within the Solar industry previously and have experience with grow watt systems or similar
  • You will have experience in trouble shooting post-installation issues

What We Offer:

We offer a competitive salary and a dynamic work environment. If you are a motivated and experienced Technical Advisor looking for a new challenge, please submit your CV for consideration.



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