Technical Support Specialist
2 weeks ago
Job Title: Technical Advisor
Job Type: Full-time
Industry: Renewable Energy
Company: Dynamite Recruitment
Location: Remote
About the Role:
We are seeking a highly skilled Technical Advisor to join our team at Dynamite Recruitment. As a Technical Advisor, you will be responsible for providing technical support to clients in the solar industry.
Key Responsibilities:
- Manning a technical support phone line, helping to diagnose issues over the phone and support customers with their technical queries
- Supporting the management and administration of the CRM system that's in place
- Liaising with installers and customers to arrange installations and technical work
- Working alongside a technical support manager to grow and develop technical support within the business
- Supporting with any issues onsite and support with the completion of install for the customer
- Remote troubleshooting, accessing customers systems and liaising with partners to identify and resolve the issue
- Liaising with customers via online chat, phone calls, emails, and face-to-face enquiries
- Support with new product introduction, including product testing, data entry, and completing test reports where required
- Support the ongoing development of existing products
- Support with warranty returns, tracking faulty equipment and facilitating the completion of the return and replacement/refund process
- Produce reports and statistics as required
Requirements:
- Has previously worked in a senior technical support role
- Assertive, resilient, and someone who is adaptable to change
- Good communication and interpersonal skills, both written and verbal
- Good IT skills, Word, and Excel
- Good understanding of customer deliverables and the impact of failure/cost of poor quality
- Good planning skills and able to meet targets and deadlines
- Excellent attention to detail skills
- Ability to work as part of a team
- You must have worked within the Solar industry previously and have experience with grow watt systems or similar
- You will have experience in trouble shooting post-installation issues
What We Offer:
We offer a competitive salary and a dynamic work environment. If you are a motivated and experienced Technical Advisor looking for a new challenge, please submit your CV for consideration.
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