Technical Field Support Engineer

3 days ago


Birmingham, Birmingham, United Kingdom Briggs Equipment Ltd Full time
Job Title: Technical Field Support Engineer

We are seeking a highly skilled Technical Field Support Engineer to join our team. As a key member of our service delivery team, you will play a vital role in ensuring that our customers receive the highest level of support and service.

Job Description:
The Technical Field Support Engineer will be responsible for attending customer locations to determine the scope of work required, assessing and agreeing work priorities, and ensuring safe working practices are adhered to. You will also liaise with customers and controllers on expected work, providing clarity on timescales and costs. Additionally, you will identify root causes of equipment breakdowns and obtain parts in the most cost-effective way.

Key Responsibilities:
• Attend customer locations to determine the likely scope of the work required
• Assess and agree work priorities with the end user
• Liaise with customers and controllers on expected work
• Identify root causes of equipment breakdowns and obtain parts in the most cost-effective way
• Carry out inspections and checks on your work

Requirements:
* Relevant technical qualification
* Previous experience in a similar role
* Good understanding of hydraulic, mechanical, and electrical principles
* Ability to work independently and under pressure
* Ability to manage and prioritise workload
* Understanding of customer needs

Benefits:
* Overtime payable at x1.5 Monday-Saturday and x2 on Sunday
* Vehicle available for private use (tax to be paid)
* Future development and career opportunities
* Contributory pension scheme with employer contributions up to 6%
* Profitshare bonus based on business performance


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