Administration and Technical Assistance Specialist

5 days ago


London, Greater London, United Kingdom TOTAL Deutschland GmbH Full time
Job Summary

We are seeking a highly skilled ADMINISTRATION AND TECHNICAL ASSISTANCE SPECIALIST to join our team at TOTAL Deutschland GmbH.

This role is responsible for enhancing citywide infrastructure and supporting London's zero-emission ambitions by processing customer applications and vouchers, resolving claims and technical issues, and assisting with training and testing new systems.

Key Responsibilities:
  • Process customer vouchers and applications manually, ensuring accuracy and efficiency in our operations.
  • Resolve customer claims and technical issues promptly, providing exceptional service and support.
  • Handle Customer Relation Centre tickets (Level 1 rating) effectively, escalating complex issues when necessary.
  • Assist with training new staff, sharing knowledge and expertise to enhance team performance.
  • Support the Customer Service Team with increased workload, maintaining a positive and proactive attitude.
Requirements:
  • Minimum 3 years' experience in Customer Service and Sales, with a proven track record of success.
  • Proactive improvement of performance and processes, driving continuous excellence in our operations.
Estimated Salary:

£45,000 - £60,000 per annum, depending on experience and qualifications.



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