Pensions Quality Assurance Specialist

1 month ago


Cardiff, Cardiff, United Kingdom Capital On Tap Full time

Quality Assurance Role

This is a Hybrid role, the Quality Assurance team work from our Cardiff Office 3 days per week. Please note, your first 3 months will be 5 days a week whilst you carry out training. You will need to be within a commutable distance from the Cardiff Office.

Key Responsibilities

  • Conduct regular quality checks against the performance of our team and the operation of our procedures, providing ongoing feedback and training.
  • Conduct regular reviews on monitoring alerts, periodic reviews and actions taken by the FinCrime investigations team.
  • Provide ongoing feedback and monitor the progress of team members against performance metrics.
  • Identify training gaps and provide structured training to promote growth and development within the FinCrime team.
  • Develop and build out quality assurance processes across our FinCrime function, against high internal and regulatory standards.
  • Use our QA data to bring continuous improvement to our policies, procedures, and training.

Requirements

  • Prior experience in a QA or trainer-related role.
  • Experience making independent risk-based judgements on fraud or AML investigations.
  • Strong understanding of Financial Crime regulations, responsibilities, and risks faced by Capital on Tap.
  • Ability to communicate feedback effectively to team members, and build action plans to help drive their progress.

Benefits

  • Diversity & Inclusion Worldwide travel insurance through Vitality.
  • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
  • Salary Sacrifice Pension Scheme up to 7% match.
  • 28 days holiday (plus bank holidays).
  • Enhanced Parental Leave.
  • Cycle to Work Scheme.
  • Season Ticket Loan.
  • Dog Friendly Offices.


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