Pensions Quality Assurance Specialist
1 month ago
Quality Assurance Role
This is a Hybrid role, the Quality Assurance team work from our Cardiff Office 3 days per week. Please note, your first 3 months will be 5 days a week whilst you carry out training. You will need to be within a commutable distance from the Cardiff Office.
Key Responsibilities
- Conduct regular quality checks against the performance of our team and the operation of our procedures, providing ongoing feedback and training.
- Conduct regular reviews on monitoring alerts, periodic reviews and actions taken by the FinCrime investigations team.
- Provide ongoing feedback and monitor the progress of team members against performance metrics.
- Identify training gaps and provide structured training to promote growth and development within the FinCrime team.
- Develop and build out quality assurance processes across our FinCrime function, against high internal and regulatory standards.
- Use our QA data to bring continuous improvement to our policies, procedures, and training.
Requirements
- Prior experience in a QA or trainer-related role.
- Experience making independent risk-based judgements on fraud or AML investigations.
- Strong understanding of Financial Crime regulations, responsibilities, and risks faced by Capital on Tap.
- Ability to communicate feedback effectively to team members, and build action plans to help drive their progress.
Benefits
- Diversity & Inclusion Worldwide travel insurance through Vitality.
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
- Salary Sacrifice Pension Scheme up to 7% match.
- 28 days holiday (plus bank holidays).
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- Dog Friendly Offices.
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