Account Director

6 days ago


London, Greater London, United Kingdom PRS Full time
Job Title: Account Director

Job Summary

We are seeking an experienced Account Director to join our team at PRS. The successful candidate will be responsible for managing a portfolio of facilities accounts, ensuring excellent customer satisfaction, and driving business growth.

Key Responsibilities


  • Establish and maintain high-quality operational services to meet customer expectations and contractual requirements.
  • Manage a budget of £10M+ and implement cost-control measures to ensure financial performance.
  • Lead a team of 40 engineering staff, providing coaching and support to ensure their success.
  • Develop and maintain client relationships with key stakeholders, identifying opportunities for business growth and improvement.
  • Implement effective change management processes to ensure smooth transitions and minimal disruption.
  • Prepare and deliver presentations and proposals to executive-level stakeholders.
  • Ensure compliance with contract requirements, including regular property site audits and incident management reporting.
  • Manage P2P processes, including WIP and debt management, to maintain a high level of operational efficiency.
  • Inform the Divisional Director of any contract issues that may impact the business or external stakeholders.
  • Ensure high-quality, professional, and courteous service delivery at all times.
  • Conduct regular reviews of reactive works and response times to identify areas for improvement.
  • Implement changes to operational processes to improve performance and efficiency.
  • Develop and maintain a deep understanding of contract requirements and technical specifications.
  • Ensure the team follows company standard operating procedures and adheres to Health and Safety and Environmental compliance.
  • Maintain accurate records of risk assessments, training programs, and skill gap analyses.


Requirements


  • Industry-relevant qualifications, including IOSH Managing Safely.
  • Competent knowledge of M&E discipline and next-generation maintenance methods.
  • Strong administration and organisational skills, with experience in CAFM systems and MS Office applications.
  • At least 3 years' experience in a similar role, with a proven track record of success in facilities management.


Language of work: English

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