Service Coordinator
3 weeks ago
Service Coordinator
Location:
Role Overview:
The Service Coordinator will be responsible for identifying planned, remedial, and reactive works, efficiently coordinating available engineers, specialist tools, and materials to the site following customer access requirements. This role involves controlling invoicing, forecasting, and working closely with the contract manager to deliver contractual requirements and customer escalations.
Key Responsibilities:
- Provide primary point of contact to customers.
- Forecasting and contract scheduling of all planned and reactive service-related issues.
- Control of documentation to support the delivery of the contract visits.
- Review and closure of all customer queries, including billing and Purchase Order amendments or uplifts.
- Ensure key personnel are kept informed of customer requirements and any significant issues.
- Raise and coordinate warranty claims and contract repairs in line with customer expectations.
- Work efficiently and effectively with Project Managers and other areas or departments to fulfill overall company objectives.
- Liaise with other coordinators and Service Support to maximise efficiencies and ensure customer requirements are met.
- Contribute to the achievement of department and business KPI objectives.
Requirements:
- 2+ years working in a similar role in the service industry.
- Good negotiation and influencing skills.
- Excellent planning and organisational skills.
- Experienced at working with MS Outlook/Word/Excel and PDF documents, though training will be provided.
- Excellent communication and customer service skills.
- Team player as well as ability to work on own initiative.
- Passionate about health and safety and ensuring that everyone goes home from work safely from our projects.
- Communicate openly, transparently, and effectively to ensure a high level of customer service.
- Resilient and thrive in a fast-paced environment.
- Keen to work collaboratively with others to develop shared solutions.
- Good levels of self-awareness, excellent interpersonal and communication skills.
- Good time management skills.
Candidates with relevant experience or job titles of:
Planner, Maintenance Planner, Operations Planner, Company Planner, Operations and Scheduling Coordinator, Scheduling Coordinator, Field Service Coordinator, Office Support, Customer Support, Technical Service Coordinator, Service Support Administrator, Customer Services Executive, Customer Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Support, Business Support will also be considered for this role.
Language:
English
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