Experience Ambassador

15 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Crystalbrook Collection Full time

The Role:

  • We are seeking an experienced and skilled individual to curate the hotel experience for our guests by anticipating and attending to their queries.
  • Responsibilities include checking guests in and out efficiently, processing daily guest transactions accurately, collaborating with other departments, and working a flexible roster across 7am - 11pm over 7 days.
  • A logical and common sense approach to resolving concerns, empathy to anticipate guests' needs, proficiency in computer applications (Opera PMS an advantage), manual driver's licence, and familiarity with Newcastle and the wider Hunter region are essential qualities.

About You:

  • Previous guest service experience, preferably in a hotel setting, is required.
  • You will work in a supportive, diverse, and passionate environment with exceptional people.
  • A market leading 50% F&B discount, $99 room rates, generous friends and family discounts, lifestyle benefits, and opportunities for career enhancement and development make this a vital position within our team.

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