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Food and Beverage Host

2 months ago

Glasgow, Glasgow City, United Kingdom The Rank Group Full time

About the Role

Grosvenor Casino, Glasgow Merchant City

We are seeking a highly motivated and enthusiastic Food and Beverage Host to join our team. As a Food and Beverage Host, you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for.

You will be an ambassador of exceptional hospitality to all our customers across all elements of our business, understanding and delivering the set standards of service as communicated via induction and any ongoing initiatives implemented by the company.

Key Responsibilities

  • Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can't wait to return
  • Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
  • Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of
  • Be aware of daily / weekly targets and contribute positively towards them
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
  • Replenish stocks so that the customer always has the opportunity to access products at all times
  • Promote the use of Grosvenor Membership cards during each interaction with the guest
  • Promote the Rank Omni Channel/Digital offer through positive customer interaction

Requirements

  • Positive attitude
  • Experience of working successfully in a hospitality role
  • Preferred: Previous experience working in a multifaceted role
  • Fanatical about delivering unrivalled customer experience
  • Ability to collaborate with the wider business
  • Sound communication skills
  • Comfortable with change and ability to embrace new ways of working
  • Must be able to work shifts at any time of the day, including weekends and bank holidays.