Exceptional Customer Care Specialist

4 days ago


Macclesfield, Cheshire East, United Kingdom Superbike Factory Limited Full time

Key Responsibilities:

The Customer Experience Executive will be responsible for:

  • Providing exceptional customer care, ensuring seamless issue resolution.
  • Managing customer complaints, acting as the go-to person for resolving issues professionally.
  • Delivering phone-based customer support, confident and clear in communication.
  • Protecting customer information, upholding GDPR and data privacy standards.

Requirements:

  • Experience in customer service and complaints handling.
  • Strong communication skills, able to build rapport in challenging situations.
  • Familiarity with the Consumer Rights Act and other relevant policies.

Benefits:

  • Salary: £27,000 per annum
  • Employee benefits package, including health insurance and pension scheme.
  • Opportunities for professional development and career growth.
  • A dynamic and supportive work environment.


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