Accommodation Office Team Leader

4 weeks ago

London, Greater London, United Kingdom cv-library.co - Jobboard Full time

Job Title: Team Leader

Location: Hybrid in London, SE11 4LS (3 days at home, 2 days onsite - may vary subject to work commitments)

Salary: £30,000 per annum

Contract Type: Permanent

Hours: Full time, Monday to Friday

Right to live & work within the UK is required for this role. (This role requires high level security clearance)

Role Summary

The Team Leader is responsible for ensuring we deliver a quality customer experience to our clients. The role is focused on ensuring the team meets its internal quality and productivity targets consistently achieving client KPIs.

  • Carry out line management tasks including managing appraisal, performance monitoring, attendance, conduct, communications, ensuring fair and equal treatment at all times.
  • Ensure team compliance with all relevant OH Assist Ltd policies.
  • Ensure there are robust performance metrics in place for the team and each individual to enable effective performance management and demonstrable contribution to OH Assist business objectives.
  • Provide management reports on team performance to stakeholders as required.
  • Call monitoring and quality management in line with our customer charter.
  • Support the business with escalated complaints.
  • Day to day workflow management of administrative and telephony volumes through real time management.
  • At least 3 years demonstrable experience in an administrative or customer service position, preferably in an office environment.
  • Able to demonstrate prioritisation skills when multi-tasking - dealing with Administration duties while monitoring calls.
Desirable Criteria
  • Previous experience in a Team leader / people management role.
  • Competitive salary.
  • 25 days annual leave, plus bank holidays.
  • Buy and sell holiday scheme.
  • Pension scheme.
  • Health Cash Plan.
  • Career progression opportunities.
  • Employee Assistance Programme.
  • Cycle to work scheme.
  • Eye care test vouchers.
  • Flu vaccination scheme.
  • Employee discount scheme.
  • Life assurance.
  • Professional registrations fees paid.
  • Clinical Training Academy.
About Us

Optima Health are a UK market leader in the provision of Occupational Healthcare and wellbeing services. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people. We deliver comprehensive services, including absence management, fitness for task assessments, health surveillance, vocational rehabilitation, and wellness programmes, as well as a full range of diagnostics and treatments. We are a forward-thinking, rapidly growing organisation who are keen to invest in people and support them to ensure their long-term career progression.

Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.

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