Restaurant General Leadership
2 days ago
Rotherwood seeks an accomplished Restaurant General Leadership expert to oversee daily operations, drive customer satisfaction, and achieve business success. The ideal candidate will have prior experience in a similar role within the hospitality industry and a proven track record of delivering exceptional results.
The key responsibilities include:
- Overseeing daily operations to ensure efficient service delivery and maintain high-quality standards.
- Managing staff rostering, holiday requests, and payroll tasks effectively.
- Ensuring accurate financial tracking, including cash-ups, ledger reconciliation, and month-end reporting.
- Maintaining operational knowledge of the EPOS system and making necessary updates.
Responsibilities:
- Operations Management:
- Overseeing daily operations to ensure seamless service and quality standards.
- Managing staff rostering, holiday requests, and payroll tasks.
- Ensuring accurate financial tracking, including cash-ups, ledger reconciliation, and month-end reporting.
- Maintaining operational knowledge of the EPOS system and make necessary updates.
- Customer Service:
- Prioritising customer service and guest needs in decision-making.
- Addressing and resolving complaints, escalating when necessary.
- Ensuring the team proactively gathers and addresses allergy information.
- Team Leadership and Development:
- Leading, motivating, and managing front-of-house and bar staff.
- Conducting appraisals, managing performance, and handling staff absences.
- Implementing and documenting training programs for all team members.
- Delegating tasks based on business needs and staff capabilities.
Salary: £55,000 - £65,000 per annum, dependent on experience.
Benefits:
- Opportunities for career advancement and professional development.
- Employee discounts on food and beverages.
- Health and wellness benefits.
- A dynamic and supportive work environment.
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