Customer Care Representative

3 days ago


Liverpool, Liverpool, United Kingdom Barclays Bank PLC Full time £26,500

At Barclays Bank PLC, we're seeking a skilled Customer Care Representative to join our team of experts in resolving banking complaints.

The ideal candidate will have past experience in customer service and a background in banking or complaint handling. They'll be able to work in a fast-paced environment, adapting to changing priorities and communicating effectively with customers and other teams.

This role involves investigating complaints, communicating with customers, and collaborating with other teams to resolve issues and provide exceptional customer service. The successful candidate will spend 15% of their time working on the inbound call line, supporting customer queries, and developing procedures to mitigate risks and maintain efficient operations.

We offer a competitive salary of £37,500 per annum, opportunities for career growth and professional development, and a contract that includes Monday to Sunday 7am-11pm availability. If you're a strong communicator and problem-solver with a passion for customer care, apply now



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