Field Quality Assurance Engineer

17 hours ago


Birmingham, Birmingham, United Kingdom CV-Library Full time
Job Description:

We are seeking an experienced Field Quality Assurance Engineer to join our Smart Metering Customer Delivery team in Coventry and Warwickshire area.

The successful candidate will be offered a competitive salary of £29,000 - £32,000 per annum (pro rata) for this 6 month contract with possible permanent opportunities.

A full clean UK driving licence is required for this role.

Main Responsibilities:
  • Carry out field-based audits and quality control checks on contractor work.
  • Provide feedback and learning points to the team and escalate concerns and training needs where appropriate.
  • Complete quality checks on reinstatement, meter reads, customer complaints and other business generated visits.

Key Requirements:
  • Excellent communication skills and experience working with internal stakeholders, contractors and customers.
  • Experience in managing customer complaints and escalations.
  • Significant technical knowledge of metering operations, installation and/or maintenance or similar role experience.


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