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Store Operations Manager
2 months ago
We're seeking a highly skilled Store Operations Manager to join our team at One Stop, a subsidiary of Tesco. As a Store Operations Manager, you will be responsible for overseeing the day-to-day operations of our store, ensuring that our customers receive an exceptional shopping experience.
Key Responsibilities:- Manage store activities, including running duty shifts and coordinating a team to deliver a clean and full store that exceeds customer expectations.
- Take ownership of store performance, identifying areas for improvement and implementing practical actions to drive results.
- Develop and maintain a deep understanding of store operations, including inventory management, customer service, and team performance.
- Collaborate with the Store Manager to achieve business objectives, including sales growth, customer satisfaction, and team engagement.
- Ensure the store is always clean, tidy, and well-presented, with a focus on maintaining high standards of customer service.
- Monitor and manage store inventory, including stock levels, product availability, and ordering processes.
- Develop and implement strategies to improve customer satisfaction, including customer feedback, loyalty programs, and community engagement.
- Lead and develop a high-performing team, providing coaching, training, and feedback to ensure team members have the skills and knowledge to succeed.
- Manage store budgets, including inventory, supplies, and labor costs, to ensure efficient use of resources.
- Stay up-to-date with company policies, procedures, and initiatives, including health and safety, security, and customer service standards.
- Proven experience in a retail or convenience store environment, with a strong understanding of store operations and customer service.
- Excellent leadership and management skills, with the ability to motivate and develop a high-performing team.
- Strong communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and stakeholders.
- Ability to work flexibly, including evenings, weekends, and public holidays.
- Basic computer skills, including Microsoft Office and inventory management systems.
- A competitive salary and benefits package.
- Opportunities for career development and progression within the company.
- A dynamic and supportive work environment.
- Access to training and development programs to enhance your skills and knowledge.
- A fun and inclusive company culture.
