Security Operations Manager

5 days ago


Essex, United Kingdom Excellerate Services (Pty) Ltd Full time
Job Overview

We are seeking an experienced IT Security Operations Manager to lead our security operations team. This role is responsible for ensuring the organization's effectiveness by providing leadership for the Organization's Security Operational functions.

About the Role

This position requires a strong background in risk assessment and site survey experience, as well as a proven track record in client relationship management. The ideal candidate will have 5-10 years of direct management experience in the security industry and a strong understanding of the security industry regulations.

Key Responsibilities
  1. Enforce the Company's Disciplinary 'Code of Conduct'
  2. Achieve Integrated Operational Excellence through initiatives and process improvements
  3. Improve operational systems, processes, and policies to support better management reporting, information flow, client relations, and organizational planning
  4. Manage and increase the effectiveness and efficiency of the allocated Operations team
  5. Coordinate and communicate between support departments, operational teams, and clients
  6. Ensure that all Security Services personnel operate and perform their duties according to the Site Job Description
  7. Lead and manage on-site training and recruitment functions of Security Services personnel to ensure that client operational needs are met
  8. Implement effective controls and monitoring processes
  9. Participate in site investigations and report on findings
  10. Responsible for efficiencies within the area of operation (e.g., leave, rostering, spares)
  11. Oversee Compliance Officers' visits to sites within the area of operation
  12. Conduct weekly firearm inspections within the area of operation
  13. Ensure that invoicing to the client is in line with the services provided
  14. Proven track record in client relationship management – how will you be client-facing to deliver service?
  15. Tailor-make security solutions for clients
  16. Grow the business – upselling, new sales
  17. Conduct quality risk assessments and draft mitigating security actions, recommendations, and solutions as a result of findings


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