Care Quality Coordinator
3 days ago
Advantage Healthcare is a leading provider of healthcare services, dedicated to delivering exceptional care to our clients. We are seeking an ECM Officer to join our team on a full-time basis.
Job DescriptionThe ECM Officer will be responsible for managing the Electronic Call Monitoring system, which plays a vital role in monitoring and recording carer attendance. This enables us to produce accurate reports for management information, payroll, and invoicing.
- Key Responsibilities:
- Directly manage the ECM system
- Respond to alerts on the system for missed calls
- Liaise with carers regarding their attendance and reasons for late visits
- Run reports for management
- Provide support to staff members as needed
- Maintain adherence to company privacy policies and procedures at all times
Salary: £24,000 per annum
RequirementsTo succeed in this role, you will need experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff.
Why Choose UsWe offer a comprehensive benefits package, including:
- Up to 25 days' holiday and bank holidays
- Occupational Maternity Pay & Adoption Pay
- Occupational Paternity Pay*
- Death in Service Payment*
- Occupational Sick Pay
- Access to Employee Assistance Programme
- Lifeworks Reward Scheme
*Subject to terms and conditions and qualifying period
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