Customer Service and Support Professional
4 days ago
As a valued member of our team, you will be working in an inbound customer service department based in Whitehaven. This is a fantastic opportunity to develop your skills and provide exceptional customer experiences.
Key Responsibilities- Deliver high levels of customer satisfaction through effective communication and problem-solving
- Collaborate with operations employees to ensure work activities meet customer needs
- Accurately record and process customer enquiries
- Diagnose customer issues and implement solutions
- Investigate and interpret data from various systems
- Manage customer expectations and set realistic timescales for actions
- Promote products according to marketing guidelines
- Conduct outbound calls following events and system unavailability
- Review personal performance statistics and take responsibility for development
This role offers a competitive hourly rate of £12.77 per hour, paid weekly every Friday. You will have the option to choose from two shift patterns, each covering 37.5 hours over four weeks.
- Option 1: Week 1 (Mon-Fri, 9am-5pm), Week 2 (Mon-Fri, 10am-6pm + Sat 8am-4pm), Week 3 (Mon-Fri, 12pm-8pm), Week 4 (Mon-Fri, 8am-4pm)
- Option 2: Week 1 (Mon-Thu, 8am-5pm + Fri, 8am-12pm), Week 2 (Mon-Fri, 9am-6pm + Sat 10am-2pm), Week 3 (Mon-Thu, 9am-8pm + Fri, 9am-1pm), Week 4 (Mon-Fri, 11am-8pm + Sat 11am-3pm)
-
Pharmacy Support Professional
1 week ago
Whitehaven, Cumbria, United Kingdom Boots Opticians Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Pharmacy Advisor to join our team in London. As a Pharmacy Advisor, you will play a vital role in providing exceptional patient care and supporting our pharmacy teams to deliver outstanding services.Salary and BenefitsThe hourly rate for this position is estimated to be between £12.00 and...
-
Support Professional
4 days ago
Whitehaven, Cumbria, United Kingdom Home Group Full timeJob OverviewWe are seeking a passionate and dedicated individual to join our team as a Support Worker at our Whitehaven service. As a Support Worker, you will play a vital role in supporting individuals who have been homeless or are at risk of homelessness to achieve their goals and live independently.About the RoleThis is an exciting opportunity to make a...
-
Support Professional
4 days ago
Whitehaven, Cumbria, United Kingdom Home Group Limited Full timeAbout Us:We are Home Group Limited, a leading provider of support services for individuals who have been homeless or are at risk of homelessness. Our mission is to help people achieve their full potential and live fulfilling lives.Job Description:This is an exciting opportunity to join our team as a Support Worker at our Copeland Move On service in...
-
Compassionate Support Professional
1 week ago
Whitehaven, Cumbria, United Kingdom Home Group Limited Full timeAbout Home Group LimitedWe are a leading provider of affordable housing and support services in the UK.Our aim is to provide a safe and supportive environment for our residents, helping them to achieve their goals and improve their quality of life.As a Support Worker with Home Group, you will play a vital role in delivering high-quality support services to...
-
Customer Service Representative
1 week ago
Whitehaven, Cumbria, United Kingdom The Recruitment Co. Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team in Whitehaven. As a key member of our inbound customer service department, you will be responsible for delivering exceptional customer experiences through various communication channels.Key ResponsibilitiesTo provide proactive and reactive support to customers via...
-
Mental Health Support Professional
1 week ago
Whitehaven, Cumbria, United Kingdom Home Group Full timeAbout UsAt Home Group, we're dedicated to providing exceptional care and support services that empower individuals to live their best lives. We're seeking a compassionate and skilled Mental Health Support Professional to join our team in Whitehaven and surrounding areas.Salary & BenefitsWe offer a competitive salary of £23,464-£24,299 per annum, plus...
-
Customer Service Representative
2 weeks ago
Whitehaven, Cumbria, United Kingdom The Recruitment Co. Full timeService Delivery:Deliver exceptional customer service by accurately recording and processing customer enquiries, diagnosing customer issues through questioning and active listening, and investigating and interpreting data from various systems.Operational Excellence:Improve service and operational performance by identifying and implementing process...
-
Customer Service Representative
4 days ago
Whitehaven, Cumbria, United Kingdom The Recruitment Co. Full timeAbout the RoleAs a Customer Service Advisor, you will be a vital part of our client's inbound customer service department. You will be working in a team-based environment, providing exceptional customer satisfaction at each customer contact.Key ResponsibilitiesDeliver high-quality customer service to every customer, ensuring their needs are met and exceeding...
-
Customer Service Delivery Associate
4 days ago
Whitehaven, Cumbria, United Kingdom Iceland Full timeWe are seeking a skilled Customer Service Delivery Associate to join our team at Iceland. This is an exciting opportunity for a motivated and customer-focused individual who enjoys working on the road and interacting with people from diverse backgrounds.Key ResponsibilitiesDeliver shopping to customers' doors, providing exceptional levels of customer service...
-
Customer Service Representative
3 days ago
Whitehaven, Cumbria, United Kingdom The Recruitment Co. Full timeAbout the RoleWe are recruiting for a talented Customer Service Advisor to join our client based in Whitehaven, Cumbria. This is a fantastic opportunity to work with a leading organisation in an inbound customer service department.Salary DetailsThe salary for this role is £12.77 per hour, paid weekly every Friday. This is a competitive rate reflective of...
-
Care Support Coordinator
4 days ago
Whitehaven, Cumbria, United Kingdom The Human Support Group Limited Full timeJob Role:The Field Care Supervisor role at The Human Support Group Limited involves supporting the delivery of high-quality care support services. This includes assessing and reviewing individual services, supervising and instructing care workers, and working with care coordinators to plan realistic care worker rotas.Key Responsibilities:Assessing and...
-
Customer Service Operations Coordinator
4 days ago
Whitehaven, Cumbria, United Kingdom The Recruitment Co. Full timeFull Time Customer Service Role in WhitehavenWe are currently recruiting for a full-time Customer Service Advisor to join our client's team based in Whitehaven. As a key member of the inbound customer service department, you will be responsible for providing exceptional customer experiences and ensuring operational performance is met.About the RoleTo provide...
-
Academic Support Professional
2 days ago
Whitehaven, Cumbria, United Kingdom Vida Education Full timeAbout Vida EducationWe are a leading education provider seeking an exceptional Academic Support Professional to join our team. This role involves managing classroom behaviour, responding to questions and addressing problems in a fast-paced environment.Key Responsibilities:Confidently manage pupil behaviour and track work assignments.Provide guidance and...
-
Support Worker
3 weeks ago
Whitehaven, Cumbria, United Kingdom The Human Support Group Limited Full timeJob DescriptionAbout the RoleWe have an exciting opportunity for a Support Worker to join our team at The Human Support Group Limited. As a Support Worker, you will play a vital role in supporting our clients to live safe and supported lives in their own homes.Key ResponsibilitiesSupport clients with personal care, including bathing, dressing, and managing...
-
Support Services Assistant
2 days ago
Whitehaven, Cumbria, United Kingdom University of Central Lancashire Full timeAbout UsThe University of Central Lancashire values its employees and offers a competitive salary for this role. As a member of our team, you can expect a stable and secure working environment with opportunities for growth and development.As a Hospitality Associate, you will be responsible for maintaining high standards of customer service, ensuring a clean...
-
Care Support Worker
4 weeks ago
Whitehaven, Cumbria, United Kingdom The Human Support Group Limited Full timeAbout the RoleWe're looking for a compassionate and caring individual to join our team as a Care Assistant. As a Care Assistant, you'll play a vital role in supporting our clients to live safe and supported lives in their own homes.Key ResponsibilitiesSupport clients with personal care, including bathing, dressing, and managing incontinenceAssist with...
-
Senior Finance Professional
3 weeks ago
Whitehaven, Cumbria, United Kingdom Hays Accounts and Finance Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Finance Professional to join our client based in West Cumbria. The successful candidate will be a key member of the senior management team, playing a pivotal role in supporting the business with investments and strategic growth.Key ResponsibilitiesParticipate as a member of the leadership...
-
Care Support Worker
4 weeks ago
Whitehaven, Cumbria, United Kingdom The Human Support Group Limited Full timeAbout the RoleWe are seeking a compassionate and caring individual to join our team as a Care Assistant. As a Care Assistant, you will play a vital role in supporting our clients to live safe and supported lives in their own homes.Key ResponsibilitiesSupport clients with personal care, including bathing, dressing, and managing incontinenceAssist with...
-
Field Care Supervisor
4 days ago
Whitehaven, Cumbria, United Kingdom The Human Support Group Limited Full timeTransform lives with The Human Support Group Limited as a Field Care Supervisor. Company OverviewWe're creating brighter days. Fresh challenges. Exciting opportunities. With a career at our organization, every day will be different to the next.About the RoleThe role of the Field Care Supervisor is crucial in delivering high-quality care support services....
-
Professional Documentation Author
4 days ago
Whitehaven, Cumbria, United Kingdom Altrad UK, Ireland & Nordics Full timeAltrad UK, Ireland & Nordics is a market-leading provider of products and services to the energy, industrial, and petrochemical sectors. We're now recruiting a Technical Author to join our team on our exciting 20-year PPP project.About the JobThis role involves producing technical specifications manuals for operation and maintenance. You'll be working...