Credit Control Specialist

2 weeks ago

Croydon, Greater London, United Kingdom Redwood Collections Full time
Job Title: Credit Control Executive

We are seeking a highly skilled and experienced Credit Control Executive to join our team at Redwood Collections. As a key member of our finance department, you will be responsible for proactively managing a portfolio of accounts and ensuring timely payments from clients who have used our debt collection services.

Key Responsibilities:
  • Conduct telephone-based credit control activities to recover debts owed to the company, working within set targets and deadlines.
  • Liaise with clients, discuss their account status and negotiate payment plans, ensuring that the customer remains engaged and committed to resolving the outstanding debt.
  • Monitor and maintain email boxes to ensure timely and accurate responses to client queries, enquiries, and concerns regarding their account.
  • Maintain accurate and up-to-date records of client accounts via Sage and our debt recovery software and ensure that any discrepancies are promptly addressed.
  • Maintain a credit control diary, highlighting upcoming deadlines and following up with clients as required, ensuring timely recovery of debts.
  • Provide assistance to the Finance Manager with project work and analysis of accounts to identify trends, insights, and recommendations for continuous improvement.
  • Build strong relationships with core clients to promote continuous payment and resolve any issues or disputes that may arise.
  • Process payments from clients, ensuring accuracy and timely application to client accounts.
Requirements:
  • Relevant work experience in credit control, debt collection or a similar role.
  • Excellent communication skills and telephone manner to build relationships with clients and negotiate payment plans.
  • Strong analytical skills and attention to detail to maintain accurate records of client accounts.
  • Good time management skills to manage and prioritize multiple tasks in a fast-paced environment.
  • Ability to work independently and as part of a team to achieve targets and deadlines.

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