Dining Experience Manager

4 weeks ago


London, Greater London, United Kingdom Sodexo Group Full time

Sodexo Live is a renowned hospitality group, and we are thrilled to announce the opening of a brand-new private members' club in London. As a Restaurant Manager, you will play a pivotal role in delivering an exceptional dining experience for our discerning members.

The Role

Reporting to the General Manager, you will be responsible for overseeing the daily operations of the restaurant, ensuring seamless service delivery and maintaining high standards of food quality and presentation. This includes developing and implementing effective service procedures, training programs, and operational guidelines to enhance the overall member experience.

Main Responsibilities:

  • Manage the front-of-house team, providing guidance and support to ensure excellent service standards and member satisfaction.
  • Collaborate with the kitchen team to ensure timely delivery of food and seamless communication between front-of-house and back-of-house operations.
  • Develop and maintain strong relationships with members, addressing their needs and feedback promptly.
  • Monitor and evaluate service quality, implementing improvements as needed to enhance the member experience.
  • Assist in managing budgets and financial performance, including labour costs and inventory control.

Requirements:

To succeed in this role, you will require:

  • Previous experience managing restaurant operations within a fine dining or premium members-only setting.
  • Strong leadership and team management skills, with the ability to train, develop, and motivate a front-of-house team.
  • Excellent communication and interpersonal skills, with a focus on providing personalized, high-quality service to members.
  • Knowledge of health, safety, and hygiene regulations, with a commitment to maintaining high standards.
  • Level 2 in Food Safety.

Benefits:

We offer a competitive salary range £40,000 - £55,000 per annum, depending on experience, plus benefits including:

  • TRONC (payroll system)
  • Employer pension contribution
  • Life assurance – 1 x annual salary
  • A buy and sell holiday scheme of up to 3 days (FTE)

We are committed to creating a diverse and inclusive workplace and are Disability Confident Leaders. We welcome applications from candidates with disabilities who meet the minimum selection criteria for the role.



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