Facilities Management Coordinator
3 weeks ago
As a Facilities Management Coordinator, you will play a crucial role in ensuring the smooth operation of our maintenance services. You will be responsible for managing a team of administrators to ensure efficient delivery of our services.
About the Role:
- Manage a team of administrators to ensure efficient delivery of maintenance services
- Coordinate with tradesmen to allocate tasks and ensure timely completion
- Develop and implement process improvements to enhance service quality
- Provide training and coaching to team members to enhance their skills and knowledge
- Assist with recruitment and induction of new team members
- Manage conflicts and issues within the team to achieve a positive outcome
- Collaborate with the contract team to ensure all office staff provide excellent customer service
- Monitor and report on trends and improvement ideas from client/resident satisfaction feedback
- Lead improvement projects to enhance service delivery to clients
Requirements:
- 2 years experience working in an operations centre of a building maintenance contract (desirable)
- Knowledge of National Housing Schedule of Rates (desirable)
- GCSE or equivalent qualification in Maths and English
- Relevant qualification in Business Administration or Customer Services (advantageous)
- Basic knowledge of building maintenance trades and tasks/activities
- Good geographical understanding of the Woking area
Salary: £30,160 per annum, plus excellent benefits.
Benefits:
- 31 days annual leave rising to 36 days with length of service (including bank holidays)
- A flexible scheme to buy or sell up to 5 days of annual leave per year
- Company sick pay after 12 months length of service/after probation
- Life Insurance
- Octopus Electric Dreams Car Scheme
- Cycle to Work Scheme
- Discounted Gym Membership
- Employee recognition scheme
- Length of Service Rewards
- Childcare voucher scheme
- Pension Scheme of 8% (3% Employer and 5% Employee)
- Employee Assistance Programme
- Refer a Friend scheme
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