Workshop Operations Manager

1 month ago


Birmingham, Birmingham, United Kingdom Northgate Vehicle Hire Limited Full time

Your role as Workshop Controller with Northgate Vehicle Hire is to support customers in delivering their business promises. Your primary objective is to ensure vehicles are returned safely and promptly.

The workshop is equipped with the latest technology and diagnostic tools, making it a dynamic and exciting place to work. As a central figure, you play a crucial role in maintaining smooth operations by maximizing productivity, efficiency, and profitability of the workshop team. You will also make decisions regarding technicians' recharge and warranty opportunities.

Key to your success lies in guaranteeing that workshop output meets the highest technical and quality standards. Ultimately, this ensures we maintain our service commitment to customers.

About You
  • You possess a solid workshop background as a qualified technician. Your colleagues value your technical expertise and understanding of jobs from routine servicing to complex diagnostics.
  • You have a practical business approach that allows you to maximize efficiencies and capitalize on opportunities to deliver outstanding results.
  • Above all, you are a people person who cares about those around you. You understand that a one-size-fits-all approach may not always be the best way to foster a high-performing workshop team.
  • You are involved in various aspects of our business – taking pride in being part of the Northgate team and willing to assist colleagues with a hands-on, can-do attitude.
  • You have a passion for customer service, recognizing what matters most to customers and suppliers. If issues arise, you know how to resolve them effectively.

As a Workshop Controller at Northgate Vehicle Hire, we offer:

  • A quarterly bonus scheme providing excellent incentives.
  • 24 days annual leave (rising with service) plus bank holidays and an additional day off for your birthday.
  • Free life insurance offering peace of mind.
  • Well-being services including 24/7 GP access, mental health support, physiotherapy, and a Health Cash Plan, Dental Plan, and Travel Insurance.
  • An exclusive colleague vehicle-leasing program.
  • Pension and save-as-you-earn share schemes providing long-term financial security.
  • Our Benefits App offering unlimited discounts and cashback deals through partnerships with leading retailers like Tesco, Asda, Currys, B&Q, and Wickes.
  • We've recently introduced Wagestream, a Financial Wellbeing app allowing you to control your pay, set aside money each month, enjoy shopping discounts, check benefits eligibility, and consult a financial coach.

We estimate the salary for this position to be approximately £45,000 - £55,000 per annum, based on industry standards and location considerations.



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