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Travel Consultant
2 months ago
We are seeking an experienced Travel Consultant to join our team in providing exceptional customer service and sales expertise in the travel industry.
As a Travel Consultant, you will be responsible for building and maintaining relationships with customers, identifying and meeting their needs, and promoting offers through social media and events.
You will work closely with our team to drive business growth, achieve individual and team sales targets, and provide administrative support to the branch.
We are looking for a candidate with excellent communication skills, customer service experience, and a passion for travel and tourism.
Key Responsibilities- Build and maintain relationships with customers
- Identify and meet customers' needs
- Use social media to promote offers and generate customer engagement and sales leads
- Participate in promotional events and activities to increase exposure of the branch
- Achieve individual and team sales targets
- Assist with the day-to-day operation of the branch
- Willingness to participate and deliver training appropriate to own development
- Effectively perform administrative duties and follow processes accurately
- At least 1 year experience as a Travel Consultant
- A proven sales record
- Passionate about travel and tourism
- Excellent travel product knowledge with a good working knowledge of tour operator systems
- Good sales and presentation skills
- Customer focused
- Problem solving
- Team player
- Good organisational and time-management skills
- Excellent communication skills
- A recognised travel qualification (desirable)
Hays Travel is the UK's largest independent travel agency, specialising in providing good value, quality holidays alongside excellent customer service.
We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more.
We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more.
We are committed to safeguarding and promoting the welfare of all colleagues and undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
