Technology Service Management Professional

2 weeks ago


Stirling, Stirling, United Kingdom M&G Full time

Service Management Apprentice Role

We are seeking a motivated and enthusiastic individual to join our Technology Service Management Team as a Service Management Apprentice. As a key member of our team, you will play a vital role in delivering exceptional service to our clients and colleagues.

Key Responsibilities:

  • Support the team in delivering service excellence to our clients and colleagues
  • Work with various business colleagues and build strong working relationships with all other technical teams
  • Drive continuous improvement for processes within the team and wider across the Service Management function
  • Ensure process controls are in place through delivery of insightful analytics and MI
  • Reverse mentor the Head of Service Management
  • Understand our Code of Conduct and comply with all relevant policies, including mandatory training
  • Attend meetings and support implementation of projects, BAU activities, and improvement initiatives
  • Assist in ensuring Service Management and M&G are aligned with new and evolving regulations

Requirements:

  • Confident communication skills, both written and verbal
  • Ability to build and maintain relationships with internal and external stakeholders
  • Ability to manage processes and coordinate with different people
  • Strong customer service awareness
  • Technology understanding, interest, and aptitude
  • Empathy and good listening skills
  • Efficient, proactive, structured approach to work and very well organised
  • High level of accuracy and good attention to detail
  • Ability to effectively manage day-to-day work, alongside apprenticeship qualification
  • Moderate understanding of the MS Office (Word, Excel, PowerPoint, Outlook)
  • A proactive team player who is confident about working with others but also independently

About Us:

M&G is a leading financial services company that values innovation, collaboration, and customer satisfaction. We are committed to providing exceptional service to our clients and colleagues, and we are seeking a talented individual to join our team as a Service Management Apprentice.



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