Senior Hospitality Operations Manager

3 weeks ago


Newton Aycliffe, Durham, United Kingdom Redworth Hall Hotel Full time
About the Role

We are seeking an experienced Senior Hospitality Operations Manager to join our team at Redworth Hall Hotel. As a key member of our management team, you will play a vital role in ensuring seamless operations and delivering exceptional guest experiences.

Key Responsibilities
  • Manage day-to-day staffing needs, plan, and assign work to ensure optimal productivity and efficiency.
  • Establish performance and development goals for team members and provide mentoring, coaching, and regular feedback to improve performance.
  • Initiate and complete HR-related activities as required.
Requirements
  • Excellent interpersonal and customer relation skills to resolve challenges proactively.
  • Flexible and adaptable, with the ability to stay calm under pressure.
Benefits
  • Estimated salary: £25,000 - £30,000 per annum, depending on experience.
  • Discounted hotel stays across UK sites and branded venues worldwide.
  • 50% off food and beverage at all hotels and F&B venues.
  • Spa discounts at venues with a spa.
  • Retail, cinema, and leisure discounts.
  • Development opportunities through our 'Grow with us' initiative.
  • Monthly 'Star of the Month' awards.
  • Pension scheme.
  • Employee assistance programme (EAP) available 24/7.


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