Data Insights Specialist

2 days ago


Milton Keynes, Milton Keynes, United Kingdom NHBC Full time
Job Description

We are seeking a highly skilled Data Insights Specialist to join our Consumer Affairs Team at NHBC. As a key member of the team, you will play a critical role in driving good consumer outcomes through deep-dive thematic root cause analysis and analytical consumer end-to-end journey reviews.

**Responsibilities:**

  • Carry out in-depth data analysis to identify trends and patterns in complaints data.
  • Analyse consumer end-to-end journeys to ensure seamless interactions with our products and services.
  • Maintain accurate records of complaint cause data to inform business decisions.
  • Foster strong relationships with stakeholders to deliver effective solutions.

**Requirements:**

  • Attention to detail with high levels of accuracy.
  • Excellent communication and report writing skills.
  • Highly organised and able to work collaboratively on projects.
  • Ability to adapt easily to change.

**What We Offer:

  • Competitive salary: £38,000 - £42,000 depending on experience.
  • Generous pension scheme with employer contribution up to 10.5%.
  • Life Assurance (x4 salary).
  • Subsidised private medical insurance.
  • Cycle to Work scheme.
  • Employee discounts platform.
  • 24/7 employee assistance programme.
  • 2 days volunteer leave.


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