Support Services Assistant

2 weeks ago


Old Town, United Kingdom QA Limited Full time
Job Description

Employer Overview:

SouthSide is a team of dedicated and driven professionals who provide excellent service to our landlords and tenants.

We pride ourselves on our commitment to customer satisfaction and our ability to respond quickly to any issues that may arise.

As a leading agent in Edinburgh, we have a team of around 40 full and part-time members who have all contributed to our growth and success.

Our team members bring a wealth of knowledge and experience to our clients, and we focus on building long-term relationships.

Responsibilities
  • Manage utilities and broadband accounts using the Office 365 package
  • Deal with phone and email enquiries, including searching for and processing payments, processing invoices, credit card reconciliation, and updating the company SAM database
  • Assist with purchase/sales ledgers and credit control
  • Use Excel spreadsheets to record and compare data, becoming a systems expert using Xero software for finance
  • Assist with front-of-house duties, including directing visitors to the correct team member on the SAM Database
  • Assemble tenant welcome bags as required
  • Contribute to improving processes and procedures within the company, including standard forms and templates
Desirable Skills
  • Able to establish and maintain relationships
  • Ability to work calmly and efficiently in a pressurised environment
  • Excellent organisation skills
  • Excellent communication and interpersonal skills
  • Previous work experience, ideally in a customer-facing role
  • PC skills and knowledge of MS Excel, Word, and Teams

Salary: £15,000 per annum

Working hours: 37.5 hours per week, Monday to Friday, 8am - 5pm, 8.30am - 5.30pm, or 9am - 6pm, with 1 Saturday per month, on a rota basis

Benefits
  • Salary review subject to performance
  • Pension Scheme (contributions matched by the company up to 5%) after 3 months

Future prospects: 90% of QA apprentices secure permanent employment after completing the apprenticeship, which is 20% higher than the national average.



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