Client Service Associate

4 weeks ago

London, Greater London, United Kingdom AVOMIND Full time

{"About the Company": "At Avomind, we connect business leaders with the experts who possess the knowledge they need. As a fast-growing global company, we employ 1500+ colleagues from 60+ nationalities, operating at the heart of the global knowledge economy. Our suite of knowledge-on-demand services caters to investment funds, consultancies, Fortune 500 companies, and nonprofits, providing a unique platform for knowledge sharing.", "About the Role": "As a Client Service Associate, you will be the connection point between clients and industry experts. Your primary focus will be on client service and revenue generation. You will identify the best experts to suit client needs, source and engage them, and match client briefs with the most relevant experts and interaction formats. Your responsibilities will include understanding client needs, sourcing experts, matching client briefs, scheduling interactions, and delivering an excellent client experience.", "About the Program": "The Client Service Graduate Program is a two-year accelerated commercial career path for ambitious graduates. After two years, associates are eligible for manager promotion, providing leadership responsibilities over 2-5 people early in their career. After a further three years, they are eligible for promotion to vice president, entrusted with running a multi-million-dollar book of business.", "Requirements": "To be successful in this role, you will need to have the equivalent of a 2:1 or above achieved in a Bachelor's degree and noteworthy extracurriculars. No prior work experience is necessary, but relevant internships and other evidence of interest in business and a commercial career are desirable. You must also align with our values: driven, results-orientated, adaptable, humble, and empathetic. Fluency in English and German is required, with another modern European language being a plus.", "Compensation and Benefits": "The average total first year compensation is £43,000, consisting of a fixed annual base salary of £36,000 and variable compensation based on performance. You will also receive 4% matched pension contribution on qualified earnings, comprehensive private health insurance coverage, and dental insurance. Additionally, you will have 25 vacation days, 9 company holidays, and business closure during winter holiday week.", "Perks": "You will enjoy in-office Monday to Thursday, with the option to work from home each Friday and four extra days per quarter. You will also receive subsidized lunch, complimentary breakfast and snacks, corporate gym rates, iPhone and MacBook Pro for work.", "Key Responsibilities": "- Understand client needs and the available expert pool for the project
- Source and engage experts using our internal database and external digital directories
- Match client briefs with the most relevant experts and appropriate interaction formats
- Schedule and manage all client-to-expert interactions
- Deliver an excellent client experience through fast, accurate recommendations and proactive follow-ups with them"}

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