Digital Transformation Consultant

2 weeks ago

Altrincham, Trafford, United Kingdom Informed Solutions Full time

About the Role

We are seeking a skilled Digital Transformation Consultant to join our team at Informed Solutions. As a key member of our design team, you will play a crucial role in helping our clients accelerate and de-risk digital business change.

Key Responsibilities

  • Work across a mixture of private and public sector projects, creating innovative solutions and user journeys that put the user at the centre of the design process.
  • Collaborate with multiple disciplines, including user research, service design, content design, and interaction design.
  • Advocate for user needs with internal and client teams, and wider stakeholders.
  • Work with a range of clients in a consultancy setting, with a technology focus.
  • Think holistically across all aspects of a user journey, for all users, in a way that aligns with business goals.
  • Work on projects throughout the delivery lifecycle, adapting your methods to each project phase.
  • Develop Informed Solutions' UCD thinking, practice, and methods, to maintain our position at the forefront of digital transformation.
  • Mentor and coach graduates and early-career colleagues, strengthening our community of practice, and building for our future success.

Requirements

  • Experience of working in a user-centred design team in a consultancy, agency, or in-house setting.
  • Skills in one or more UCD disciplines, such as user research, UX design, service design, content design, or interaction design.
  • Knowledge of user-centred design principles, best practice, and artefacts, e.g. prototypes, journey maps, personas.
  • Experience working with teams and/or clients to embed user-centred design practices.
  • Ability to adapt and identify appropriate UCD processes and methods to a variety of environments.
  • Ability to empathise with different types of users, and build a clear understanding of their perspectives.
  • Ability to take an innovative and creative approach to problem-solving.
  • Awareness of software development lifecycle, and ability to apply UCD methods in a technology-focused environment.
  • A degree qualification, or equivalent experience in a related discipline.
  • Excellent communication skills, to work with colleagues and senior client stakeholders, understanding how best to position findings to communicate with different levels of seniority and experience.
  • Ability to work under pressure, and to deadlines, within a fast-paced and agile environment.
  • Excellent work planning capabilities, and time management skills.
  • Ability to balance conflicting deadlines, and priorities.
  • A high attention to detail.
  • Punctuality, reliability, and a clear commitment to your role.

Benefits

Our benefits package complements our highly competitive salaries, and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business, through a comprehensive and flexible range of benefits.

These can include:

  • InformedACADEMYTM – We offer excellent career development opportunities, through our award-winning personal and professional development programmes, including support with professional certifications.
  • Industry-leading health and wellbeing plan – We partner with several wellbeing support functions, to cater to each individual's needs, including 24/7 GP services, mental health support, and physical health support.
  • Hybrid working.
  • Private Health Care Cover.
  • Generous life assurance cover.
  • Gym Membership.
  • Monthly office lunch.
  • Onsite massage sessions.
  • 25 paid working days holiday per year, plus bank holidays.
  • Sabbatical Leave Scheme.
  • Enhanced Maternity Leave and Pay.
  • Enhanced Paternity Leave and Pay.
  • Company Pension Contribution.
  • Profit Share Scheme.
  • Payment of professional subscriptions.
  • Generous referral scheme, with no limits on the number of referrals.

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