End User Computing Specialist

4 weeks ago

Aberdeen, Aberdeen City, United Kingdom Sword Group Full time
About the Role

We are seeking a skilled End User Computing Engineer to support the delivery and enhancement of EUC services across our client base.

The ideal candidate will bring solid helpdesk experience, a strong understanding of OS build and deployment processes, and an interest in exploring new EUC technologies. Experience working in asset-based industries is advantageous, as this role involves providing tailored EUC solutions to business-critical environments.

Key Responsibilities
  • EUC Solutions Exploration: Stay up-to-date with emerging EUC technologies, identifying and recommending new tools or processes that can improve productivity and operational efficiency.
  • OS Build and Deployment: Manage the end-to-end process of operating system builds and deployments, ensuring smooth and efficient rollouts across the estate.
  • Hardware & Software Support: Troubleshoot and resolve issues related to EUC hardware and software applications.
  • Travel to Client Sites: Visit client sites as necessary to provide hands-on EUC support or manage specific on-site projects.
  • Project Collaboration: Work with internal teams and external vendors to deliver EUC solutions that meet business needs and adhere to industry best practices.
  • Documentation: Create and maintain comprehensive technical documentation for all EUC solutions, deployments, and processes.
Requirements
  • Helpdesk Experience: Solid background in helpdesk support, with a proven ability to troubleshoot and resolve Level 2/3 EUC issues.
  • OS Deployment: Strong experience in operating system build processes, image creation, and deployment across various devices.
  • Technology Exploration: A passion for exploring and adopting new EUC technologies that can drive efficiency improvements.
  • O&G/Asset-Based Business: Experience supporting users and systems in the oil & gas or asset-based industries is highly desirable.
  • Driving Licence: A full UK driving licence and the ability to travel to multiple sites as needed.
Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

  • Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
  • Flexible working: Flexible work arrangements to support your work-life balance.
  • A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family-friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan, and more.

We are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement.

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