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Nights Team Member

2 months ago

Castleford, Wakefield, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and customer-focused Nights Team Member to join our team at Premier Inn in Castleford. As a key member of our overnight team, you will be responsible for ensuring the safety and comfort of our guests, providing exceptional customer service, and contributing to the overall success of our hotel.

Key Responsibilities:

  • Provide exceptional customer service to our overnight guests, responding to their needs and concerns in a professional and courteous manner.
  • Ensure the safety and security of our guests and hotel premises, adhering to all relevant health and safety protocols.
  • Work collaboratively with other team members to maintain a clean and welcoming environment, ensuring that all areas of the hotel are well-maintained and tidy.
  • Contribute to the overall success of the hotel by participating in training and development opportunities, and by providing feedback and suggestions for improvement.

What We Offer:

  • A competitive hourly rate, with opportunities for pay increases based on performance.
  • A comprehensive training program, designed to help you develop the skills and knowledge you need to succeed in your role.
  • A supportive and inclusive work environment, where you will be valued and respected as an individual.
  • Opportunities for career advancement and professional growth, within a dynamic and forward-thinking company.

Requirements:

  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests from diverse backgrounds.
  • A strong commitment to providing exceptional customer service, with a focus on delivering a positive and memorable experience for our guests.
  • Ability to work a variety of shifts, including nights, weekends, and public holidays.

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