Operations Manager

2 days ago


Chipping Warden, Northamptonshire, United Kingdom Austin Fraser Full time
About the Role

Austin Fraser is seeking an experienced administrator to fill the role of Account Services Team Leader, responsible for leading a team and delivering exceptional customer service.

Key Responsibilities:
  • Maintain strong relationships with key clients, driving customer satisfaction and loyalty through effective communication and issue resolution.
  • Attend client review meetings alongside the Strategic Account Manager to ensure seamless communication and effective collaboration.
  • Lead the training of new team members, providing guidance and support to ensure adherence to best practices and industry standards.
  • Support the team with vehicle delays, damages, and accident repairs, keeping clients informed of actions being taken through clear and timely communication.
  • Run daily reports and manage booking confirmations and communications for vehicle movements, ensuring accurate and efficient processing.
  • Oversee administrative processes, including PCN speeding fines, vehicle taxing, and V5 documentation, maintaining high standards of accuracy and attention to detail.
  • Provide effective leadership and ensure seamless communication within the team, both on-site and remotely, fostering a collaborative and supportive work environment.
  • Take on additional administrative tasks as needed to cover absences or high workloads, demonstrating adaptability and a proactive approach.
What We're Looking For:

To be successful in this role, you will need:

  • PREVIOUS EXPERIENCE in administration, ideally in the automotive or logistics sector, with a strong understanding of customer service principles.
  • STRONG COMPUTER AND DATA MANAGEMENT SKILLS, with the ability to accurately process and manage data efficiently, using industry-standard software.
  • EXCELLENT COMMUNICATION AND CUSTOMER SERVICE SKILLS, with a focus on building strong relationships with clients and providing exceptional service.
  • The ability to remain CALM UNDER PRESSURE and adopt a LOGICAL, METHODICAL APPROACH to problem-solving, with a focus on resolving issues efficiently.
  • ATTENTION TO DETAIL, PROFESSIONALISM, and SELF-MOTIVATION, with a willingness to take ownership of tasks and responsibilities, and a commitment to delivering high-quality results.
  • A PROACTIVE AND FLEXIBLE ATTITUDE, with the ability to work collaboratively as part of a cohesive team, and a willingness to adapt to changing priorities and deadlines.
  • A willingness to travel to other sites if required, with a flexible approach to working arrangements, and a commitment to maintaining excellent customer service standards.
Estimated Salary:

£32,000 - £37,000 per annum, depending on experience.

Location:

This role is based in Chipping Warden, Northamptonshire, with opportunities to work from home and travel to other sites as needed.



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