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Aftersales Specialist
2 months ago
MMP Consultancy is seeking a skilled Aftersales Consultant to join our team on an interim contract basis. The role is located in Central London and offers a potential option for permanent employment.
Key Responsibilities:- Meet weekly and monthly targets for equity loan and staircasing completions.
- Provide exceptional customer service, responding to inquiries in a professional and supportive manner.
- Interpret leases and equity mortgages, offering expert advice to customers and stakeholders.
- Maintain accurate records using our database and case management systems.
- Collate audit-compliant application packs and conduct relevant checks on shared owners.
- Manage staircasing and equity loans caseloads, ensuring compliance with policies and procedures.
- Support customers throughout the staircasing process, providing updates on case progress.
- Offer expert advice on home ownership issues and lease interpretation.
- Prepare weekly reports on activities and progress, ensuring performance standards are met.
- Strong technical product knowledge and relevant legislation.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
This is an exciting opportunity to join MMP Consultancy and contribute to our success. If you are a motivated and experienced professional, we encourage you to apply.
