IT Director

About Maxwell Bond

We are a leading cloud managed service provider based near Bolton, looking for an experienced IT Manager to join our team.

Salary: Up to £55,000 per annum

Job Description:

As our IT Manager, you will be responsible for leading and supporting a team of support engineers delivering top-quality customer support. You will work closely with our clients across the UK on digital transformation, networking, and communications projects.

You will have the opportunity to grow this function into the next stage of our growth, leveraging data and performance metrics to evaluate team output, identify patterns, and drive process improvements.

Key Responsibilities:

• Ensure timely and efficient resolution of technical issues, delivering outstanding customer experiences.
• Build and maintain strong relationships with clients, ensuring their IT requirements are consistently met with excellence.
• Champion service quality by introducing innovative solutions, initiatives, and product offerings.
• Collaborate cross-functionally with internal teams to align efforts and achieve both team and organisational goals.

Requirements:

To be successful in this role, you will need:

• A minimum of 2 years' experience in IT management within Managed Service Providers.
• Knowledge and understanding of ITIL processes and best practices.
• An ability to leverage data and performance metrics to evaluate team output, identify patterns, and drive process improvements.

Benefits:

We offer a competitive salary, 26 days annual leave, hybrid working (3x a week in our office), enhanced pension scheme, and continuous learning and development opportunities.

What We Offer:

This is a great opportunity for an IT Manager to join a growing company with a genuine commitment to staff development and well-being.