Administrative Coordinator
2 months ago
About the Role
We are seeking an experienced and skilled Administrative Coordinator to join our team at Mid Yorkshire Teaching NHS Trust. As an Imaging Services Coordinator, you will play a vital role in ensuring the smooth operation of our radiology department.
Key Responsibilities
- Provide exceptional customer service to patients, medical staff, and other stakeholders
- Act as the main point of contact for all medical staff and GPs, ensuring that all queries are answered with skill, sensitivity, and in a courteous and professional manner
- Coordinate requests to send images out and receive images in, ensuring that these are appropriately processed
- Monitor the unverified list and process as appropriate
- Obtain adequate information for previous external scans to be entered on the Radiology Information System
- Play a lead role with administrative tasks in the department, utilizing IT systems in line with the department's Key Performance Indicators
- Have a sound knowledge of the Radiology Information System to ensure efficient and accurate use of the appointments diary, stats module, report information list, and reporting worklists
- Promote effective customer-focused communication with patients and service users
- Respond to telephone and/or face-to-face enquiries, complying with departmental guidance
- Assist with the confidential management of all types of patient records and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched
- Be responsible for the accurate and timely storing/scanning of records, referral letters
- Report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager
- Operate trust IT systems, ensuring correct data is held on the departmental database & Trust systems, and update as necessary
- The post holder will give relevant assistance and training as and when required to support all colleagues
- Carry out general administration duties and provide clerical assistance, as required
- Receive, sort, and distribute goods and post delivered to the ward/department
- Attend regular departmental meetings, with attendance at least half of the meetings each year being an expectation
Person Specification
Essential
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal, and telephone communication skills
- Work with demanding workloads and prioritize tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
Desirable
- Proven record of excellent filing and organizational skills
Experience
Essential
- Experience of working with filing systems
- Experience of good customer or patient care
- Work with IT systems
Desirable
- Previous experience in an administrative role
- Experience of working within a related area Health/Social Care Setting
- A willingness to learn NHS computer software systems
- Experience of working with confidential material
Knowledge and Awareness
Essential
- Confidentiality issues
- Awareness of own limitations
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues
Other
Essential
- Ability to satisfy Occupational Health screening
- Adaptable and flexible according to the demands of the service
- Understanding of need to maintain confidentiality
Personal Attributes
Essential
- Friendly, respectful of colleagues
Qualifications
Essential
- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience
Desirable
- NVQ Level 2 qualification in related subject
- IT skills qualifications; CLAIT or ECDL computer course
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