Senior Sales and Customer Service Leader
2 days ago
**About the Job:** Ballyhackamore Retail Supervisor
Salary:£27,600 per annum
We are seeking an experienced retail professional to join our team as a Ballyhackamore Retail Supervisor at Winemark in Belfast. In this exciting role, you will have the opportunity to work closely with customers, developing strong relationships and driving sales growth through effective customer engagement and loyalty building.
About the Role:
The successful candidate will have a proven track record of success in retail or customer service, with experience in supervising and leading teams. They will possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
Key Responsibilities:
- Supervise and train a team of sales advisors to ensure excellent customer service and high sales performance.
- Implement company policies and procedures, ensuring compliance across the store.
- Monitor and analyze sales data, identifying opportunities to improve sales performance and profitability.
- Collaborate with other departments, such as marketing and HR, to support business objectives.
- Provide exceptional customer service, responding to customer queries and resolving issues promptly and efficiently.
Requirements:
- Degree-level qualification or equivalent experience in a retail or customer service role.
- Proven track record of success in a supervisory or leadership position, with experience in managing teams and achieving targets.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
- Strong analytical and problem-solving skills, with the ability to interpret sales data and make informed decisions.
- Valid driving license and access to a car.
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