Field Service Technician

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Reed Engineering Full time
Job Description

Reed Engineering is seeking a skilled Field Service Technician to join our dedicated team. As a Field Service Technician, you will be responsible for delivering exceptional service and technical support for our comprehensive product range.

Key Responsibilities:

  • Provide technical support and maintenance for Communication Systems, Fire Alarms, and Nurse Call Alarm Systems.
  • Highlight customer issues and contribute to the corrective actions process, offering feedback on product performance.
  • Support the returns process to facilitate product improvements and modifications.
  • Promote additional services and products to enhance customer experience.
  • Implement strategies to reduce service costs, including reducing parts usage, maintaining correct van stock profiles, and focusing on a high first-time fix rate.
  • Provide support for complaint escalations and attend product update meetings and refresher training.
  • Collaborate with the Regional Lead Engineer to enhance customer satisfaction, service efficiency, and business profitability.

Requirements:

  • Proven customer service experience.
  • Basic knowledge of electrical and communication systems.
  • Ability to work alone and unsupervised.
  • Must pass a Disclosure and Barring Service (DBS) check.
  • Full driving license.
  • FIA Unit 5 certification.
  • Experience in servicing and maintaining alarm/communication systems.

Benefits:

  • Generous pension scheme.
  • 25 days holiday plus bank holidays, with additional days accrued after 5 years of service.
  • Long service awards.
  • Vouchers for birthdays and Christmas.
  • Optional Pay Care monthly contribution for additional products and services.
  • Access to Unum Employee Assistance Programme and on-site trained mental health first aiders.
  • Participation in the Halma Share Incentive Plan.
  • Regular company social events including summer and Christmas parties.


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