Catering Contract Operations Manager

2 weeks ago


Felixstowe, United Kingdom ESS Full time
About the Role

We are seeking an experienced Catering Contract Manager to join our team at ESS, a leading provider of Defence, Government, and Energy services. As a key member of our operations team, you will be responsible for overseeing all aspects of our catering operations across two units on-site.

Your primary focus will be on managing client and contractual relationships in a commercial manner, ensuring compliance with company policies, while driving foodservice solutions that exceed customer expectations.

You will lead a team of 15 culinary staff, responsible for delivering exceptional experiences to our clients. Your leadership, organizational skills, and culinary expertise will be crucial in achieving this goal.

Key Responsibilities:

  • Lead the on-site Culinary team of 15
  • Completing weekly book work & reports
  • Lead and drive the strategy for growth and retention of new and existing business
  • Communicate strategies to the team and implement improvements to maximize performance and customer satisfaction
  • Develop and maintain relationships with internal and external stakeholders
  • Manage labor costs above budget to the client through established policies

Who You Are:

  • Strong leadership and change management skills
  • People-orientated & Excellent Stakeholder management
  • Results-oriented with a focus on performance improvement
  • Responsive to customer needs and concerns
  • Acts with integrity even in challenging situations
  • Promotes team effectiveness and holds others accountable
  • Demonstrates strong communication skills and creates effective site communication strategies
  • Familiarity with working within brand guidelines to achieve results
  • Fully conversant with current Health and Safety and food safety regulations

Benefits:

  • Contributory pension scheme
  • Career Pathways and MyLearning programmes
  • Digital GP and wider healthcare benefits
  • Exclusive travel discounts
  • Discounts on food shopping
  • Cinema tickets
  • Cash rewards
  • Wellness, mindfulness and exercise classes


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