Catering Contract Operations Manager
2 weeks ago
We are seeking an experienced Catering Contract Manager to join our team at ESS, a leading provider of Defence, Government, and Energy services. As a key member of our operations team, you will be responsible for overseeing all aspects of our catering operations across two units on-site.
Your primary focus will be on managing client and contractual relationships in a commercial manner, ensuring compliance with company policies, while driving foodservice solutions that exceed customer expectations.
You will lead a team of 15 culinary staff, responsible for delivering exceptional experiences to our clients. Your leadership, organizational skills, and culinary expertise will be crucial in achieving this goal.
Key Responsibilities:
- Lead the on-site Culinary team of 15
- Completing weekly book work & reports
- Lead and drive the strategy for growth and retention of new and existing business
- Communicate strategies to the team and implement improvements to maximize performance and customer satisfaction
- Develop and maintain relationships with internal and external stakeholders
- Manage labor costs above budget to the client through established policies
Who You Are:
- Strong leadership and change management skills
- People-orientated & Excellent Stakeholder management
- Results-oriented with a focus on performance improvement
- Responsive to customer needs and concerns
- Acts with integrity even in challenging situations
- Promotes team effectiveness and holds others accountable
- Demonstrates strong communication skills and creates effective site communication strategies
- Familiarity with working within brand guidelines to achieve results
- Fully conversant with current Health and Safety and food safety regulations
Benefits:
- Contributory pension scheme
- Career Pathways and MyLearning programmes
- Digital GP and wider healthcare benefits
- Exclusive travel discounts
- Discounts on food shopping
- Cinema tickets
- Cash rewards
- Wellness, mindfulness and exercise classes
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